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Supplies delivery and return policies
1. Shipping to the UK
Items are all shipped either by:
- Royal Mail First class - small items typically under 1kg. Max Length 600mm
- Royal Mail Parcel post - heavier and longer items . Up to 1.5m long and typically up to 6kg
- Carrier - Over 6kg and carrier is the cheapest option , max length is 1.2m for the £10.00 carrier price(DHL) and up to 1.5m for the £15.00 carrier price (Parcelforce)
- You can also collect any item - contact us to arrange a time as we are not a shop.
Destination restrictions on carriers:
- Royal Mail and ParcelForce will ship to anywhere in the UK , including all Highlands and Islands for the same price
- The DHL carrier rate only applies mainland UK, and excludes Highlands and Islands
Shipping times
- We will despatch all items in 2 working days
- The despatch time depends on the shipping agent
- First class - 1-4 days
- Parcel Post - 3-7 days
- Carrier - 2-4 days
Packaging charges
- Typically we add 50p for packaging and paypal commission fees on the postage.
Combined Postage
- Our listings always show combined postage on multiples of the same item as standard and it will combine at check out. Look at the tab on the listing page called P&P
- On separate listings , combined postage does not apply - please ask us for a total .
- If you overpay postage, we will refund back the overpaid postage.
2. Shipping to Overseas
Items are all shipped by:
- Airparcel only
- We can ship by carrier to Europe , please ask for a price
Destination restrictions
- Other than the UK we only ship to Ireland and mainland Europe
Shipping times
- We will despatch all items in 2 working days
- The despatch time depends on the shipping agent
Packaging charges
- Typically we add 50p for packaging and paypal commission fees on the postage.
3. Returns and refund for the UK
Item not required or changed mind
- We do accept returns for change of mind or not required
- Item must be returned at buyer's expense
- Refund will be for the purchase price of the item excluding the postage
- Refund will be by paypal or cheque depending on payment methods
- Request needs to be made within 7 days of us sending shipping notification
Item not received
- We always keep proof of postage for Royal mail and claim has to be made on them by the buyer.
- Royal Mail will pay compensation for value of item and original postage
- Claim forms are available from the post office
- Royal Mail will not accept a claim unless the item is over 14 days from day of posting
- Carriers we can track the item and we will make a claim on the carrier
- Refund will not be made until the claim is settled with the carrier
Damaged in transit
- We always keep proof of postage for Royal mail and claim has to be made on them by the buyer.
- Royal will pay compensation for value of item and original postage
- Claim forms are available from the post office
- For carriers , proof of damage will be required:
- pictures of the damaged item,
- pictures of the packaging
- Claim will be made by us on carrier
- Carrier may ask to see damaged item and ask for confirmation from the buyer on damage
- No refund will be made until the shipping agent settles the claim
- Claims have to be made on the carrier within 7 days, so we need to be informed immediately on receipt
Faulty item
- Contact is regarding the fault and we will advise possible causes by email
- In the event that these fault fixes do not work, we will either refund or resend the item , depending on the item
- Do not return the item to us , unless it is at your own expense, as we will not refund postage for items returned this way.
4. Returns and refund for overseas
Item not required or changed mind
Item not received
- Buyer will have to make claim on local postage agent .
Damaged in transit
- Buyer will have to make claim on local postage agent
Faulty item
- Contact is regarding the fault and we will advise possible causes by email
- In the event that these fault fixes do not work, we will refund - no replacement possible
- Do not return the item to us , unless it is at your own expense, as we will not refund postage for items returned this way.
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